The rapid rise of eCommerce and the high level of competition amongst online retailers have led to a constantly shifting pattern of customer expectations as merchants promise ever fast and cheaper shipping and delivery services.
However, making a promise is one thing, and delivering on that promise is a whole different ballgame.
eCommerce order fulfilment has a huge impact on the customer experience and, ultimately, on an online seller’s bottom line. Anyone who has ever been an online customer knows how frustrating it is to encounter problems, such as missing or damaged items and late deliveries. These scenarios are enough to earn online stores negative reviews that can impact their credibility, online reputation, and ultimately, their sales.
Warehousing and Logistics Australia has been providing Australia with reliable, safe, and efficient 3PL logistics and eCommerce fulfilment services for over twenty years. Let us help you fulfil your promise to your customers today!
WHAT IS ECOMMERCE ORDER FULFILMENT?
A critical part of online store transactions is order fulfilment or eCommerce logistics. This is the part of the process that involves fulfiling the customer order by picking the goods off the warehouse shelf, packing them appropriately, and then shipping to the customer.
Sounds simple enough, right?
Describing eCommerce fulfilment is easy, but getting it done right and ensuring your system is efficient and cost-effective can be difficult, especially when you’re receiving large volumes of orders. Without a highly efficient order fulfilment system in place, fulfiling and shipping orders only will get harder as you scale up operations.
When this happens, it’s time to consider partnering with a reliable 3PL fulfilment centre like Warehousing and Logistics Australia.
HOW DOES ECOMMERCE ORDER FULFILMENT WORK?
1. RECEIVING
Your 3PL logistics provider cannot facilitate order fulfilment without having the requisite inventory in storage. So, receiving as a process, in this case, pertains to the act of accepting, transporting a container full of your eCommerce stock, and storing it at our warehouse fulfilment centre. Warehousing and Logistics Australia keeps all our eCommerce stock systematic and organised within our secure warehouse storage facility. This allows us to find ordered items quickly and efficiently, ensuring on-time shipping.
2. PICKING
Once an order has been placed by a customer and it is pushed through to our 3PL order fulfilment system, it is forwarded to the warehouse pick and pack team. The designated picker collects the order products from the existing inventory.
3. Packing
After the order goods have been picked from the inventory, they then proceed to pack. Our experienced 3PL experts use packaging materials that are lightweight, but are robust enough to ensure the goods are secure.
4. SHIPPING
After the order is packed, shipping labels bearing your customer details are placed and then it’s ready to be shipped. We are proud to offer a full transport fleet of specialised taxi trucks to work hand-in-hand with our warehousing and dispatch services. After the order is shipped, you’ll receive updated tracking information that you can share with your customers.
WHAT ARE THE BENEFITS OF ECOMMERCE ORDER FUFILMENT?
eCommerce order fulfilment via a 3PL company provides several benefits:
- Save on costs through reduced overheads (e.g. labour, shipping and rent).
- Don’t have to commit to expensive long-term lease agreements.
- You have access to technology and an advanced inventory management system.
- Streamline your business structure and focus on scaling.
- You won’t get overwhelmed by seasonal highs and lows.
- You’ll be better able to deliver outstanding customer service.
WHY CHOOSE WAREHOUSING AND LOGISTICS AUSTRALIA?
SERVICE QUALITY
We consistently provide a level of service that goes above and beyond what is expected and treat our clients stock and orders as if they were our own.
ACCURATE
Highly accurate in order picking and carefully check all incoming stock for quality and quantity.
RELIABLE
Consistently meets agreed timelines for each client for both incoming and outgoing movements. Our 3PL logistics and warehousing services will never be a weak link in your supply chain to your customers.
FLEXIBLE
Can provide custom, tailored solutions to accommodate for any special service requests.
EXPERIENCED
With over 20 years of industry experience and operation within Western Australia, you can trust that we will meet your business goals efficiently, every time.
SECURE
We have 24/7 CCTV camera surveillance, an alarm system and regular security patrols. With Warehousing and Logistics Australia, you can rest assured that your goods are safely stored within our highly secure and clean warehouse.
TRANSPARENT
From beginning to end, you will be able to see into every step of your supply chain. At any time, you’ll be able to pick up the phone and speak to a single representative who knows your business inside and out.
COST-EFFECTIVE
While other companies are forced to sacrifice profitability by rolling their logistics expenses into their margins, you will be experiencing significant cost-reductions that directly increase your bottom line.
CONTACT THE ECOMMERCE FULFILMENT EXPERTS
With the help of an expert 3PL order fulfilment partner, you can eliminate stress across the entire warehousing, inventory and order management, packing and delivery process. It’s a win-win all the way when you partner with Warehousing and Logistics Australia!
For more information about how we can help jumpstart your online business, contact Warehousing and Logistics Australia by sending an enquiry, calling (08) 7228 0500 or emailing info@wda-wa.com.au!
